Tell us your player name, your phone or tablet, and what happened (a screenshot helps). We answer as quickly as we can.
PLAYING
How do I play?
Guess the hidden word one letter at a time: right letters land on the dashes, wrong ones cost a heart. Settings › How to play walks you through a word step by step.
How do duels and friends work?
Open Duels. On Duels you start a new duel, play your turn and see your results; on Friends you find players by name, answer friend requests and tap Duel beside a friend to challenge them. You both get the same words, and the most points wins.
Changing the language
Settings › Language. English, French or Spanish: the words, the keyboard and every screen switch at once.
COINS, ADS & PURCHASES
My coins didn't arrive
Open the app again with a connection: a purchase that couldn't reach us is sent again by itself. If they are still missing, write to us with the date and we'll sort it out.
Ads are still showing after going ad-free
Profile › Restore purchase, signed in to the same Apple Account (iPhone, iPad) or Google account (Android) you bought it with.
Coins are missing after changing phone
Coins bought while playing as a guest live on that device and can't be moved. Create a player and everything you earn or buy from then on follows you to any phone.
Refunds
Purchases go through Apple or Google Play, so refunds do too: on iPhone and iPad at reportaproblem.apple.com, on Android from your Google Play order history.
ACCOUNT & NOTIFICATIONS
Notifications
In Settings: Reminders and news is a daily nudge to play (never on days you've already played) and now and then news about the game; Duels and friends tells you when a friend challenges you or asks to be friends. If they won't turn on, allow notifications for Word Duel in your device's settings.
Deleting your account
In the app, signed in: Profile › Delete my account. It removes your player and everything with it. You can also write to supportwordduel@gmail.com and we'll do it for you.